Refunds and Cancellation
Effective November 3, 2026 · Ran Innovations LLC
Plans renew until you cancel
Plus and Max cover a Circle; Team, Business and Pro cover a company. Each paid plan renews automatically every month or every year, at the price shown before you bought it, until you cancel. We will tell you at least 30 days before a renewal at a higher price, so you can cancel first.
Cancel any time
A plan bought on ranlocate.com is cancelled in Manage billing (in the app: Plan & access, then Manage on ranlocate.com; or the link in any receipt email). Cancelling stops the next charge. The plan keeps working until the end of the period you already paid for, then ends. A plan bought in the app is cancelled in your App Store or Google Play subscription settings.
Free trials
On ranlocate.com, each company can have one 7-day free trial of a business plan. Your card is saved when the trial starts and is first charged when it ends. We email a reminder before the trial ends; cancel before then and you are never charged. A company that has had a business plan before pays from the first day.
Refunds for ranlocate.com purchases
Monthly plans are not refunded for part of a month. Yearly plans: ask within 14 days of a yearly charge (the first one or a renewal) and we refund it in full and end the plan; after 14 days the plan runs to the end of its year and the unused months are not refunded. If you were charged by mistake, such as a duplicate charge or a charge after you cancelled, we refund it in full. Refunds go back to the card you paid with, usually within 5 to 10 business days.
Purchases in the App Store or Google Play
Plans, packs and top-ups bought in the app are billed by Apple or Google, so refunds follow their policies and are requested from them: reportaproblem.apple.com for the App Store, or Google Play's order history for Android. We cannot refund those charges ourselves.
Your rights
Nothing in this policy limits a refund or cancellation right that the law where you live gives you.
How to ask
Email support@raninnovations.com from the address on your Ran Locate account, with the date and amount of the charge. We answer within 2 business days.