Contact Support
Official support page for RAN Locate by Ran Innovations LLC.
✉️ Email support@raninnovations.comDeveloper contact
RAN Locate is provided by Ran Innovations LLC. Email support@raninnovations.com for app issues, feedback, privacy questions, or feature requests.
Response time
Support requests are normally acknowledged within two business days. Account-security, privacy, and safety-related reports are prioritized. Resolution time depends on the issue and any identity verification required.
In-app support
Signed-in users can open Account → Help & support to submit a private request and review recent request status.
What to include
Describe what happened, what you expected, your device model, operating-system version, whether you used the website or native app, and the approximate time of the problem. Do not email passwords, verification codes, or unnecessary precise-location history.
Safety issues
RAN Locate support cannot dispatch emergency help. For immediate danger, call local emergency services first. You may then contact support with non-urgent technical details.
Privacy requests
Use Account → Privacy & data to export or delete available data and to delete your account. If you cannot access the app, open ranlocate.com/delete-account or email support for access, correction, export, deletion, consent-withdrawal, or privacy assistance.
Helpful policies
Read the Privacy Policy for collected data and service providers, Delete Account for deletion instructions, Terms for service rules, and EULA for the software license.